Terms

Terms of Service

Last updated 18 August 2026. English is the binding language.

1. Agreement

These Terms govern your use of Askline, operated by Yando Pte. Ltd. (“Yando”, “we”, “us”), UEN 202018750D, 68 Circular Road, Singapore 049422. You accept them by creating an account, starting a paid plan, or using the service. If you do not accept them, do not use Askline.

If you use Askline for a company, you confirm you can bind that company, and “you” means that company. The Privacy Policy and Legal notice form part of this agreement.

2. The service

Askline is software that helps you find public conversations on X related to what you sell, rank them, and draft replies. It is a productivity tool. It is not legal, marketing, or financial advice. It does not guarantee meetings, revenue, or any result.

You are responsible for how you use the output: whether a reply is accurate, appropriate, and allowed under X’s rules and the laws that apply to you (including anti-spam and advertising rules).

3. Account and eligibility

• You must be at least 18 and able to enter a contract.
• You must not be located in, or act on behalf of anyone located in, a country or territory under comprehensive sanctions from the United Nations, the European Union, the United States (OFAC) or Singapore. Those lists change: the official lists apply.
• Nor may you use the service from anywhere its use would be unlawful for you.
• Account information must be accurate and kept up to date. You are responsible for everything done through the account, and you must tell us at hello@askline.app if you suspect it has been compromised.
• One account per person or entity. Sharing, renting, reselling or pooling access is a breach.

4. Plans, payment and cancellation

Askline offers a free plan and paid monthly plans. Features and prices are those shown at checkout when you order. Payments are processed by Stripe. Card details are entered on Stripe and never stored by us. Your payment is also subject to Stripe’s own terms. The payment contract is with Stripe Payments Singapore Pte. Ltd.

Paid plans are billed in advance and renew automatically each month until you cancel. You may cancel at any time from the billing portal in your account. Cancellation stops the next charge and does not, by itself, refund the current period.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw within 14 days of the contract, unless you have asked us to start the paid service during that period and the law then allows the right to lapse. Write to hello@askline.app to exercise it. We will confirm and refund through Stripe.

If a payment fails, Stripe may retry it. Access to paid features may be suspended until payment succeeds. If the subscription remains unpaid, it is cancelled and the account returns to the free plan.

We may change plan prices or plan contents. A change never applies to a period already paid for. When a new price affects your renewal, we tell you by email at least 30 days before it takes effect, and it applies from the following renewal only. If you do not accept a new price, cancel before that date.

Prices are displayed in US dollars unless we say otherwise. Taxes may apply depending on your location.

5. Acceptable use

You agree not to:

• use Askline for anything unlawful, or to harass, deceive or spam anyone;
• send replies that impersonate someone else, or that violate X’s rules;
• circumvent quotas, rate limits or authentication;
• probe, overload or attack the service;
• reverse engineer the software except where the law forbids that restriction;
• resell access, or use the service to build a competing product by systematic extraction;
• upload malware or scrape the service.

We may suspend or close an account that breaches these Terms, or if the law requires it. Where it is practicable and lawful, we give notice first.

6. AI-generated output

Scores and drafts are produced with the help of an AI model: the Grok API operated by X.AI LLC (“xAI”). The model can invent, omit or misread. You must review every draft before sending it. You remain the author of anything you publish from your X account. Yando is not responsible for the consequences of a message you choose to send.

By using search and draft features, you instruct us to send the necessary inputs to xAI as described in the Privacy Policy. That processing is required for those features to work.

7. Your content and our rights

You keep what you type. You grant Yando a licence to host and process it solely to operate Askline for you. The software, design, mark and documentation remain ours or our licensors’.

Public posts shown in the inbox remain subject to the rights of their authors and to X’s terms. We do not claim ownership of those posts.

If you send us feedback, ideas or bug reports, you allow us to use them to improve the service, without obligation and without compensation.

8. Third-party services

Askline depends on services we do not control, including X and xAI. Those services can change, throttle or fail. We do not warrant uninterrupted or error-free operation. There is no service-level credit unless we agree one in writing.

We may add, modify or discontinue features. If we remove a material feature of a paid plan during a period you have already paid for, contact us and we will treat it fairly, including a refund where that is the honest outcome.

9. No warranty

To the fullest extent permitted by law, Askline is provided “as is” and “as available”, without warranty of accuracy, fitness for a particular purpose, or non-infringement. We do not warrant that any lead will convert or that any draft is safe to send.

Nothing here limits statutory consumer rights that cannot be waived.

10. Liability

To the fullest extent permitted by law, Yando is not liable for lost profits, lost opportunity, lost data, or indirect or consequential loss arising from your use of Askline or from any message you send.

For everything else, our total liability for all claims together is capped at the amounts you paid us in the twelve months before the claim. On the free plan, that amount is zero.

Nothing excludes liability that cannot legally be excluded, including fraud, and death or personal injury caused by negligence.

You agree to hold us harmless against claims by third parties arising from your use of the service in breach of these Terms, including messages you send from your X account. That cover is limited to what a court finally awards against us and to reasonable legal costs. It does not apply to you as a consumer where the law does not allow it.

11. Changes and termination

We may update these Terms. The date at the top is the version in force. Material changes are announced at least 30 days before they take effect, by email to account holders. Continued use after that date is acceptance. If you do not accept a change, cancel before that date.

You may stop using the service and close your account at any time. We may suspend or terminate access if you breach these Terms, if a payment remains unpaid, if the security of the service is at risk, or if the law requires it.

Sections that should survive — intellectual property, no warranty, liability, governing law — survive termination.

12. Governing law

These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. The courts of Singapore have exclusive jurisdiction, except as follows. There is no arbitration clause.

If you are a consumer in the EU, EEA or United Kingdom, you keep the mandatory protections of the country where you live, including any rule that is more favourable to you than these Terms. You may bring proceedings in those courts, and we will do the same.

Before any claim, write to hello@askline.app. Consumers in Singapore may also use CASE mediation. The European Commission’s ODR platform closed in 2025 and is not a forum for these Terms.

13. Miscellaneous

• Entire agreement: these Terms and the documents they incorporate replace any earlier agreement on the same subject.
• Severability: if a clause is held invalid, the rest stays in force.
• No waiver: not enforcing a clause once does not waive it.
• Assignment: you may not assign this agreement without our agreement; we may assign it as part of a reorganisation or a transfer of the business, without reducing your rights.
• Force majeure: neither party is liable for a failure caused by an event beyond its reasonable control.
• Notices: we contact you at the email address on your account; you contact us at hello@askline.app.
• Language: this English version is the binding one. Any translation is provided for convenience.

14. Contact

Yando Pte. Ltd.
68 Circular Road, Singapore 049422
hello@askline.app